How Ritz Rentals collects, uses and protects the information you give us when you book or enquire.
Last updated: [DATE PLACEHOLDER] [CONFIRM] · This page is a working draft — the final wording must be confirmed by Ritz Rentals before launch.
This policy explains what personal information Ritz Rentals collects, why we collect it, and how we handle it. It applies to this website and to bookings and enquiries made with us.
Ritz Rentals is a car hire business based at 16 Montagu Way, Delahey VIC 3037, Australia.
When you book a vehicle or send an enquiry we collect the details you provide: your name, email address, phone number, pick-up and return dates and locations, and the vehicle you choose.
For a booking we also collect the details needed to complete the hire — driver licence details and payment information. Card payments are processed by our payment provider [CONFIRM]; we do not store full card numbers on this website.
We use your information to take and manage bookings, answer enquiries and quotes, arrange pick-up, delivery and returns, meet our legal and insurance obligations, and — where you have asked us to — send you service updates.
This site uses cookies to keep your booking session working and to understand how the site is used. Analytics and marketing tools in use: [ANALYTICS TOOLS PLACEHOLDER] [CONFIRM]. You can block or delete cookies in your browser; some booking features may stop working if you do.
We share information only where it is needed to deliver the hire — for example with our payment provider, insurer or roadside assistance partner — or where the law requires it. We do not sell your personal information. Third parties we share data with: [LIST PLACEHOLDER] [CONFIRM]
We keep booking and enquiry records for as long as we need them for the hire, our insurance and our legal obligations, then delete or de-identify them. Retention period: [RETENTION PERIOD PLACEHOLDER] [CONFIRM]
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us and we will respond within a reasonable time.
Privacy questions or requests: call 03 9367 1739 or email [email protected], or write to 16 Montagu Way, Delahey VIC 3037.
